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Brooklinen, the online-based home comfort brand known for their comfortable homes essentials, makes customer experience feel seamless (no pun intended).
But behind the scenes, the team has worked hard to develop their very own CX University - a system to train, grade, and empower their agents with the information they need to provide best-in-class customer experiences.
Join us to learn the tools and tactics behind Brooklinen’s CX University, and how they’ve been able to slash average handle times while delivering world-class sleep straight to customers’ doors.
Co-hosted with our partners at Guru.
We explore the integrated tools that Brooklinen uses to run their CX University.
How to overcome the lack of face-to-face training and keep delivering stellar CX
Brooklinen matches training to each agent’s learning style to ensure a smooth onboarding
Once a month, we invite CX leaders from the top brands and do a deep dive into their thoughts about CX strategy, and the tactics that they've seen work. We're glad you're joining us!