CX University—How Brooklinen Helps Agents Perform at Their Best

April 27th, 1pm ET, 10am PT

Brooklinen, the online-based home comfort brand known for their comfortable homes essentials, makes customer experience feel seamless (no pun intended).

But behind the scenes, the team has worked hard to develop their very own CX University - a system to train, grade, and empower their agents with the information they need to provide best-in-class customer experiences.

Join us to learn the tools and tactics behind Brooklinen’s CX University, and how they’ve been able to slash average handle times while delivering world-class sleep straight to customers’ doors.

Co-hosted with our partners at Guru.



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Also in this webinar:

Brooklinen’s CX Tech Stack 💾

We explore the integrated tools that Brooklinen uses to run their CX University.

How They’re Hitting the High 90s in CSAT ✨

How to overcome the lack of face-to-face training and keep delivering stellar CX

How They Onboard Remote + Outsourced Agents Successfully 🌍

Brooklinen matches training to each agent’s learning style to ensure a smooth onboarding

MaestroQA's Webinar Series


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