AUTO QA
Elevate Customer Service with QA Automation
Leverage MaestroQA to automate quality analysis on 100% of your support tickets and customer conversations. Our AutoQA leverages the latest AI models, adaptable QA scorecards, and nuanced sentiment analysis for industry-leading, reliable agent evaluations. Perfect for internal call centers and BPOs, our system enhances visibility into your team's performance and integrates seamlessly with coaching workflows to identify skills gaps, deliver tailored feedback, and boost agent performance, driving superior customer satisfaction.
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Automate quality metrics on 100% of your support interactions
Customize and run precise QA metrics
Surface actionable insights from all your customer interactions--voice, chat, text, and screen capture.
Leverage GPT-powered analysis
Auto-tag conversations with Auto QA and uncover patterns and opportunities hidden within your customer interactions.
Perform targeted root cause analysis
Discover the why behind every score — from DSAT analysis to negative sentiment scores to SLA Breach analysis and more!
Transforming Auto QA data into actionable coaching strategies
Accelerate agent performance
Utilize AutoQA and our Performance Dashboard for actionable insights, enabling effective coaching tailored to team, agent, or ticket-level needs, fostering a culture of continuous improvement.
Craft personalized development opportunities
Gain clear visibility into agent performance with detailed analytics, customizing coaching to meet the specific needs of each agent for precise development.
Easily share feedback and action Items
Streamline coaching and feedback mechanisms. Instantly share sessions, set action items, and track completion with ease.
Where Auto QA meets comprehensive CX metrics
Analyze trends across your most critical customer service metrics
Our effortless, out-of-the-box integrations combine Auto QA, Manual QA, helpdesk, and workforce management data for a holistic view and deeper understanding of your operations and performance.
Identify hotspots and guide precise action
Enables quick performance issue identification and targeted coaching with our dynamic heatmap analysis capabilities.
Delve deep with rich, multi-layered analytics
From overarching trends down to individual ticket and conversation analysis, uncover hidden gaps and pinpoint growth opportunities.