There was a time when teams could get away with grading & coaching on spreadsheets.
Those days are long gone.
Today, CX agents and managers are expected to juggle more than ever before. Give them the support they need to excel at their job with best-in-class QA software.
This guide dives into the success stories of three of our best-known customers, and explores how your team can do the same.
Etsy ditched their efficiency-based approach to CX, empowering their agents to perform 14% better based on their internal Agent Performance Score.
Hear how Justin Junious, CX Team Manager, identified insights about their CX process to reduce AHT by 30%.
Sydney McDowell, CX Enablement Manager at ClassPass, led market research through QA that helped them outperform retention targets during COVID-19.