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Why Leaders Are Failing
Lacking Details in CX Can Cost You Customers
Are you really in touch with what’s happening on the frontlines of your customer interactions? Most leaders aren’t—and it’s costing them big.
In this webinar, Loren Padelford, CRO of Slice and former Chief Customer Officer at Bill.com, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, to reveal why so many leaders are failing—failing to get into the customer details that matter most. They’ll show you how missing these insights is costing you customers, revenue, and growth opportunities.
This webinar will break down exactly what the best leaders do differently, and how you can use tools like QA to unlock the customer insights that are hiding in plain sight.
When: Available Now
Where: On-Demand
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What You’ll Learn:
- Why Surface-Level Metrics are Misleading: Discover how limited CX context is driving blind spots and missed opportunities.
- The High Cost of Overlooking Customer Details: How leaders who ignore the details are losing out on critical revenue and customer retention.
- How Great Leaders Leverage QA: Learn how top leaders are using QA to dig deeper, revealing insights that are transforming CX and driving business growth.
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Loren Padelford, CRO at Slice | Former Chief Customer Officer at Bill.com
Loren Padelford is the Chief Revenue Officer (CRO) of Slice, bringing over a decade of experience leading revenue growth and scaling global operations. Prior to joining Slice, Loren served as Chief Customer Officer at BILL, where he led CX strategy and execution at one of the fastest-growing fintech companies. Loren also held leadership roles at Podium as COO, driving operational excellence for over 100,000 local businesses, and at Shopify as VP/GM of Revenue & GM of Shopify Plus, where he grew the platform’s customer base to over 10,000 and generated more than $1 billion in recurring revenue. Earlier in his career, Loren served as EVP & GM at Active Risk Group, successfully transforming the company’s go-to-market strategy and leading it through acquisition. His leadership has consistently driven high growth and operational success across multiple industries.
Vasu Prathipati, CEO & Co-Founder , MaestroQA
Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences. A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.