Unlocking Agent Potential:

Advanced Strategies for Fostering Ownership in Team Development


In today's fast-paced customer service environment, agents need more than just skills; they need ownership over their development and growth. Empowering your team to take initiative and foster a sense of belonging not only drives engagement but also enhances their performance, even in the most challenging customer interactions.

This transformative workshop is your opportunity to unlock your team's full potential. Led by industry experts from MaestroQA, and Evolution Coach, John Puts, you'll learn actionable strategies designed to transform your team's mindset, communication, and resilience.

Don't miss out on this opportunity to develop more engaged agents that deliver consistent, high-quality performance.

When: Thursday, October 10, 2024 @ 11 AM PT / 2 PM ET
Where: Zoom




 

 

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Drive Agent Performance

  • Create a Safe Space for Initiative: Discover how to foster an environment where agents feel safe to share ideas and take initiative, encouraging open communication and creative problem-solving.
  • Build Connection and Belonging: Uncover team practices that strengthen connections among agents and create a culture of support, collaboration, and a shared ownership of success.
  • Empower Agents with Resilience: Learn how to develop agents who thrive under pressure and remain focused on delivering exceptional service.
  • Drive Agent Performance with Dashboards: Harness the capabilities of agent performance dashboards and leaderboards. Empower agents to take an active role in tracking their own development and progress. 
Frame 1-1
John Puts

John Puts – Executive Coach and Facilitator, Evolution

John is on a mission to help establish more human-centered, purpose-driven, and connected leaders, teams, and workplaces. He's provided transformative and holistic leadership, team, and culture development at some of the world's most iconic and forward-thinking organizations, such as Google and L'Oréal.

Kashane Denton

Kashane Denton – Customer Success Manager, MaestroQA

Kashane is a Customer Success Manager for MaestroQA. She provides strategic recommendations and guidance to customers on coaching and quality best practices.