Elevating CX Excellence:

Advanced Techniques for Uncovering and Mitigating Unconscious Bias


In today's diverse and rapidly evolving landscape, unconscious bias can be the hidden barrier to delivering truly exceptional customer experiences.

Join us for an insightful workshop where industry experts from MaestroQA and Evolution Coach, Courtney Orsinelli will guide you through advanced techniques to uncover and mitigate unconscious bias in your customer interactions. This workshop is designed to empower customer support leaders with the tools needed to minimize friction, enhance brand loyalty, and foster a more inclusive and equitable customer experience. 

Don't miss out on this opportunity to improve customer satisfaction,  strengthen brand loyalty, and empower your customer support team.

When: Available Now
Where: On-Demand




 

 

By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.

Empower Your Customer Support Team

  • Identify Hidden Biases: Learn to detect unconscious biases influencing your team's decision-making and customer interactions.
  • Implement Bias-Mitigating Strategies: Discover practical techniques to mitigate biases and foster a more inclusive and equitable customer experience.
  • Drive CX Excellence: Understand how reducing bias can lead to improved customer satisfaction, stronger brand loyalty, and a more empowered customer support team.
  • Boost Performance: Harness the capabilities of AI-driven analytics for a deeper, more nuanced understanding of behaviors across all workflows. 
Frame 1-1
Courtney

Courtney Orsinelli – Executive Coach and Facilitator, Evolution

Courtney is a trusted coach who helps leaders build world-enriching companies. She specializes in leadership development, culture building, and strategy design, sourcing from her own evolution as a founder, executive, advisor, and investor. Her clients include Disney, Dropbox, Microsoft, Tinder, and TechStars.

DG (1)

David Gunn– Customer Success Manager, MaestroQA

David is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.