Turn DSAT into Brand Advocacy

Mastering Customer Dissatisfaction with Confidence and Care


In today’s competitive CX landscape, dissatisfied customers don’t have to mean lost opportunities. Agents need more than just technical skills—they need the confidence and care-driven mindset to transform challenging conversations into advocacy moments. 

This transformative workshop, led by industry experts from MaestroQA and renowned Evolution Coach, Melani Gordon, will uncover actionable strategies designed to transform customer dissatisfaction, inspire agent ownership, and foster long-term brand advocacy.

When: Available Now
Where: On-Demand




 

 

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Drive Brand Advocacy

  • Build Trust to Foster Advocacy: Discover practical strategies that help agents rebuild trust with dissatisfied customers, transforming negative experiences into opportunities for advocacy and loyalty.
  • Create a Safe Space for Confident Conversations: Learn how to foster an environment where agents feel empowered to address customer concerns head-on, encouraging honest, empathetic communication.
  • Turn Moments of Friction into Learning Opportunities: Master techniques for using DSAT feedback as a coaching tool to uncover root causes, identify patterns, and create actionable plans that enhance customer interactions.
  • Empower Agents to Own Their Growth: Equip your team with performance dashboards, inspiring them to take ownership of their performance and personal development. 
Frame 1-1
Melani Gordon

Melani Gordon – Executive Coach and Facilitator, Evolution

John is a business coach who has dedicated the last decade to mentoring and coaching over 200 startup founders via Techstars and Founders First Capital. She’s also well known for her SaaS Sales Academy.

Dan Rorke

Dan Rorke– Customer Success Manager, MaestroQA

Dan is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.