The Future of Customer Communication is Built on Quality


Insights from Dan O'Connell, CEO of Front


Dan O’Connell, CEO of Front, and Vasu Prathipati, CEO of MaestroQA, are tackling a critical question: What separates companies that truly deliver exceptional customer experiences from those that just claim to?

The answer? A Culture of Quality. Dan has seen firsthand that speed and volume don’t equal great CX. In this session, he’ll unpack how the best companies embed quality into every interaction, process, and team—driving consistency, alignment, and customer trust at scale.

When: Available Now
Where: On-Demand

 

 

 

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What You’ll Learn:

  • How Front Embeds Quality in Customer Communication: Lessons from a company built to help teams stay responsive, consistent, and aligned at scale.
  • Where Companies Go Wrong with Quality and Growth: Common pitfalls that lead to inefficiencies, customer friction, and missed opportunities.
  • Practical Strategies for Leaders: How to operationalize quality across teams, ensuring it’s not just a goal but a measurable standard. 
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Webinar Bio Circles (86)

Dan O'Connell, CEO, Front

Dan O’Connell is the CEO of Front, the platform transforming how teams manage customer communication. With a deep background in AI-driven customer engagement and sales intelligence, Dan has spent his career helping businesses build high-performing, customer-centric teams. Before Front, he served as Chief Strategy Officer and Chief Revenue Officer at Dialpad, where he led go-to-market strategy and product innovation. His expertise in scaling customer-facing teams, operationalizing quality, and leveraging technology to enhance communication makes him a leading voice in the future of CX.

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Vasu Prathipati, Chief Quality Officer, CEO, & Co-Founder, MaestroQA

Vasu leads MaestroQA in its mission to help businesses Build Cultures of Quality across customer support and beyond. Under his leadership, MaestroQA has partnered with over 500 companies—including innovators like Saks Fifth Avenue, Square, Home Depot, Peloton, Bombas, Zenni, and Lyft—to transform their QA programs into strategic drivers of customer satisfaction and growth. With over 207,000 users in 85+ countries and 24M+ tickets graded, MaestroQA empowers businesses to modernize QA practices, elevate agent performance, and unlock actionable insights.