Enhancing Your Team's Success:

How to leverage Strategic Training Programs to Boost Agent Productivity and Delight Customers! 


Are you ready to elevate your team's performance and enhance customer satisfaction through strategic training? 

Maximizing customer satisfaction in today's demanding customer landscape can be challenging without modern tools that drive impactful coaching sessions and foster a mindset of continuous improvement. To meet this challenge head-on, team leaders are adopting training programs to identify knowledge gaps and policy/process friction points hindering agents' potential.

Join MaestroQA and Evolution Coach Matthew Cooke in an enlightening workshop. You'll discover the essential elements to create a successful training program that enhances the effectiveness of performance assessments, boosts employee confidence, and increases efficiency. This strategic alignment is critical to driving higher revenue, reducing operational costs, and, ultimately, elevating customer satisfaction.

When: Available Now
Where: On-Demand




 

 

By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.

Boost Your Team's Productivity

  • Elevate Customer Experiences: Gain valuable strategies designed to enhance performance, mitigate risks, and elevate customer experience.
  • Creating a Culture of Growth and Improvement: Discover how to develop training programs that foster a culture of continuous improvement.
  • Maximize Agent Skills to Boost Agent Performance: Learn the framework for identifying knowledge gaps strategically and building a coaching curriculum based on friction points in CX.
  • Data-Driven Training and Effective Promotion Strategies: Discover how to utilize tools such as targeted coaching, automation, and data-driven evaluations to design impactful training sessions.
Frame 1-1
Matthew Cooke

Matthew Cooke – Executive Coach and Facilitator, Evolution

Matthew T. Cooke is an executive coach, facilitator, founder, and leadership mentor with over 12 years of experience helping tech leaders get more done without burning out. Matthew is a trauma-certified practitioner through SomaticExperiencing and Organic Intelligence for nervous system health. He received his BS in Health Promotion, with an Emphasis on life Coaching (Therapeutic Lifestyle Changes and Motivational Interviewing) at the University of Wisconsin-StevensPoint.

Tom Simmermaker

Tom Simmermaker– Customer Success Manager, MaestroQA

Tom is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.