Redefining QA: Beyond Agent Performance

Learn How to Transform QA into a Strategic Leadership Tool

Take your QA from compliance to proactive risk management. This guide reveals how targeted QA insights can support leadership, reduce business risk, and drive smarter decision-making across your organization.

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What You’ll Learn

Shift QA from Monitoring to Strategic Analysis: Focus on high-impact areas to uncover actionable insights that matter to leadership.
Proactively Manage Risk: Learn how targeted QA helps identify and mitigate business and compliance risks before they escalate.
Empower Leadership with Data-Driven Decisions: Equip your team with insights that align QA with broader business goals.

Harrison Hunter, CTO & Co-Founder, MaestroQA

Harrison Hunter is the Co-Founder and CTO of MaestroQA, a leader in innovative quality assurance solutions for customer service. Since founding the company in 2013, he has been instrumental in building exceptional products and a strong company culture. Under his leadership, MaestroQA has become a profitable entity, securing $25 million to enhance the human touch in customer service. Harrison oversees the engineering and information security teams, integrating advanced technologies to improve MaestroQA’s offerings. His expertise in leveraging AI, especially large language models for customer experience, makes him a key figure for organizations aiming to enhance customer interactions through technology.

Scott Ashton, Implementations Manager, MaestroQA

Scott is an Implementations Manager, Sales Engineer, and Customer Experience Specialist at MaestroQA. With a deep understanding of MaestroQA’s platform, Scott excels in guiding clients to achieve their MaestroQA goals. His ability to combine technical knowledge with a client-focused strategy ensures a seamless and enjoyable experience for all customers.