Perfecting Chatbot Performance:

Proven Strategies from Betterment’s Chatbot Expert


Chatbots are often the first point of contact with your customers, and their performance can make or break the customer experience—don’t leave their performance to chance. Join Natalie Langdale, the driving force behind Betterment’s chatbot strategy, in a webinar that’s all about maximizing your chatbot’s effectiveness with MaestroQA.

Natalie will pull back the curtain on Betterment’s approach to Chatbot QA, sharing tactics used to push bots to the next level. From overcoming common pitfalls to fine-tuning responses, you’ll get the inside scoop on how to make your chatbots more accurate, efficient, and human-like. Ready to take your chatbot game up a notch? Don’t miss this opportunity to learn from one of the best in the business.

When: On-Demand
Where: Zoom Webinar

 

 

 

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Learn QA Strategies to Optimize Chatbot Performance

In this webinar, we’ll explore:

  • Strategic Bot Management: Learn how Betterment effectively uses both scripted and generative chatbots to create seamless customer experiences across various touchpoints.
  • Enhancing Performance with QA: Discover how Betterment leverages MaestroQA to fine-tune their bots, improving key metrics like accuracy, completeness, and customer satisfaction.
  • Overcoming Training Challenges: Get insights into the obstacles Betterment faced while training their chatbots, including managing legal and regulatory risks, and how they ensured clarity and coherence in bot interactions.
  • Continuous Optimization: See how Betterment’s systematic approach to QA keeps their chatbots performing at a high level, ensuring consistent, high-quality customer interactions.
  • Key Analytics for Success: Explore the metrics Betterment uses to identify and address gaps in chatbot performance.
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About Natalie Langdale

Natalie Langdale is a Chatbot Strategy Manager at Betterment with 5 years of experience in support and enablement. She leads the development and optimization of chatbot solutions, utilizing data insights to strategically enhance model performance. With a strong passion for analytics and improving customer experiences, Natalie collaborated with MaestroQA to design Betterment’s chatbot QA program, elevating the quality of automated support.

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About David Chitwood

David is is the Director of Customer Experience at MaestroQA where he oversees a global customer support team. He's passionate about leveraging data to identify business opportunities and process improvements that drive efficiency and better customer outcomes. David has 10+ years of experience leading customer support teams at companies like J. Crew and Intersection.