Overcoming Obstacles for Support Agents

Navigate Difficult Customer Interactions for Success


In today’s competitive CX landscape, challenging customer interactions are inevitable—but they don’t have to result in dissatisfaction or lost loyalty. Support agents require more than technical know-how; they need empathy, confidence, and practical tools to transform DSAT moments into opportunities for lasting success.

This transformative workshop, led by renowned Evolution Coach Cléo Burke and MaestroQA's Scott Kelly, will reveal actionable strategies to eliminate barriers in your support process. Learn to detect early signs of customer dissatisfaction, de-escalate tense situations with empathetic communication, and implement practical resolution frameworks to navigate challenging interactions effectively. 

When: Available Now
Where: On-Demand



 

 

By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.

Drive Exceptional Customer Experiences

  • Early DSAT Detection and De-Escalation: Learn to identify signs of customer dissatisfaction quickly and employ proven techniques to de-escalate tense situations before they worsen.
  • Empathetic Communication: Master active listening and empathy-driven dialogue to validate customer concerns, turning challenging interactions into opportunities for trust and rapport.
  • Actionable Resolution Frameworks: Gain practical, step-by-step strategies and tools that empower support agents to transform dissatisfied customer experiences into loyal customers.
  • Leverage AI for Proactive CX Coaching: Uncover actionable insights on dissatisfied customers with clear, customizable dashboards and AI-powered precision. Transform challenges into opportunities for continuous improvement, driving exceptional customer experiences.


Frame 1-1
CleoBurke

Cleo Burke – Executive Coach and Facilitator, Evolution

Cléo is a Partner at Evolution, serving as an Integral Master Coach™ and certified Integral Facilitator©. She offers executive coaching and leadership development for senior leaders and their teams. Guided by her heart-centered ethos of ‘better together,’ Cléo supports leaders as they navigate the increasing complexity and evolving landscapes of their organizational cultures.

ScottKelly-1

Scott Kelly – Customer Success Manager, MaestroQA

Scott is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.