Maximizing Actionable Insights:

Learn How Varonis Elevated Quality with MaestroQA’s Performance Dashboards


Join Josh Wilcox, Support Quality Manager at Varonis, a globally recognized leader in data security, for a compelling fireside chat revealing how they use MaestroQA’s performance dashboards to drive efficiency, compliance, and a culture of continuous improvement across the company.

In this exclusive webinar, uncover the story of Varonis’s dynamic approach to quality assurance which has catapulted their support operations and agent performance to unprecedented levels. From innovative role-based dashboards, tailored KPIs, to actionable feedback rubrics, learn how Varonis leverages these tools to drive accountability and fine-tune performance. Whether you're looking to optimize your QA workflows or elevate your team's performance, this webinar is packed with valuable insights.

When: On-Demand
Where: Zoom Webinar

 

 

 

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Discover the Impact of Performance Dashboards

In this webinar, we’ll explore:

  • Innovative Role-Based Dashboards: Learn how Varonis customizes dashboards for different roles, including stakeholders, managers, and specialized teams, ensuring each team member gets the insights they need.
  • Implementing Specialty Dashboards for Enhanced Performance: Explore how Varonis uses specialty dashboards for use cases outside of standard agent performance.
  • Transforming Rubrics for Actionable Feedback: Discover how Varonis improved their scorecards, allowing for more nuanced and impactful feedback.
  • Selecting Key Metrics to Drive Success: Gain insights into how Varonis identifies and implements the most impactful metrics for their dashboards, transforming raw data into actionable insights that drive strategic decisions and performance improvements.
  • Fostering Accountability and Continuous Improvement: See how Varonis leverages dashboard insights to hold team members accountable, promote continuous improvement, and create a culture of performance excellence.
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Webinar Bio Circles (41)

About Josh Wilcox

Josh is the Support Quality Manager at Varonis. He helps technical support engineers and leaders identify strengths, understand opportunities, use data and coaching to iterate with confidence, and maintain practices which fuel incredible customer experiences and positive business outcomes. He has 7 years of experience supporting customers, leading teams, and driving QA initiatives at companies like ClickUp and Tesla.

david_chitwood

About David Chitwood

David is is the Director of Customer Experience at MaestroQA where he oversees a global customer support team. He's passionate about leveraging data to identify business opportunities and process improvements that drive efficiency and better customer outcomes. David has 10+ years of experience leading customer support teams at companies like J. Crew and Intersection.