Webinar: Maintaining Quality Of Customer Support In The Face Of Hyper-Growth

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Hootsuite’s entire support team used to be located in one room - but rapid growth scattered the team across the globe into 4 different offices. The issue? Inconsistencies arose in the quality + type of support that customers were getting.

This webinar will walk you through how Hootsuite used QA to: 

  1. Monitor discrepancies in process between offices + identify opportunities for alignment
  2. Systematically identify areas for ongoing training
  3. Improve the onboarding process based on QA findings to solve for larger company issues

Watch the recording now ➡️