Webinar: Maintaining Quality Of Customer Support In The Face Of Hyper-Growth
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Hootsuite’s entire support team used to be located in one room - but rapid growth scattered the team across the globe into 4 different offices. The issue? Inconsistencies arose in the quality + type of support that customers were getting.
This webinar will walk you through how Hootsuite used QA to:
- Monitor discrepancies in process between offices + identify opportunities for alignment
- Systematically identify areas for ongoing training
- Improve the onboarding process based on QA findings to solve for larger company issues
Watch the recording now ➡️