In Defense of Brand – How to Build a QA Rubric With FullStory
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The support team members at FullStory are fierce defenders of the company’s brand.
They believe deeply in brand alignment across support, marketing, sales, post sales, self service and more – it all needs to be consistent to build trust with customers.
In this webinar, we dig deep into:
👉 Why they measure/report on quality
👉 What their core values are
👉 How they set up their QA rubric to reflect these values👉 How they operationalize on-brand experiences!