.png?width=300&height=61&name=LogoWhite%20(1).png)
Get Early Access:
The State of Quality in Insurance
What over 400 mystery shopper calls just revealed about the real customer experience.
In today’s volatile insurance landscape—where rising premiums, wildfire risk, and carrier exits are reshaping the market—the first call with an agent can make or break trust.
We analyzed real consumer conversations with top carriers across high-risk states to uncover what’s actually happening on the front lines of customer experience. The result: a first-of-its-kind report on the State of Quality in Homeowners Insurance.
Be the first to read it
Join the early access list and get the full report delivered as soon as it drops.
By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.
You’ll gain exclusive access to:
-
Key Trends in Agent Communication – Dive into the data from over 400 calls and discover what makes or breaks trust between agents and consumers.
-
What Consumers Really Value – Understand which behaviors and communication styles resonate most with modern insurance buyers.
-
Uncovering Friction – Learn where trust is lost and what’s creating barriers in agent-customer conversations.
-
AI Insights – Explore how our AI-powered analysis reveals actionable insights, from clarity and transparency to risk assessment and proactive disclosure.
-
Memorable Call Moments – See real-world examples of how top agents educate and guide consumers, turning complex information into clear, actionable advice.
Harrison Hunter, CTO & Co-Founder, MaestroQA
Harrison Hunter is the Co-Founder and CTO of MaestroQA, a leader in innovative quality assurance solutions for customer service. Since founding the company in 2013, he has been instrumental in building exceptional products and a strong company culture. Under his leadership, MaestroQA has become a profitable entity, securing $25 million to enhance the human touch in customer service. Harrison oversees the engineering and information security teams, integrating advanced technologies to improve MaestroQA’s offerings. His expertise in leveraging AI, especially large language models for customer experience, makes him a key figure for organizations aiming to enhance customer interactions through technology.
Scott Ashton, Implementations Manager, MaestroQA
Scott is an Implementations Manager, Sales Engineer, and Customer Experience Specialist at MaestroQA. With a deep understanding of MaestroQA’s platform, Scott excels in guiding clients to achieve their MaestroQA goals. His ability to combine technical knowledge with a client-focused strategy ensures a seamless and enjoyable experience for all customers.