The Definitive Guide to Creating an Omnichannel Call Center Quality Assurance Scorecard


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Creating a quality assurance scorecard is a daunting task.

What questions matter most? What type of scoring system should we use? How do we capture our company values and brand in a scorecard?

We've got your back. 

In this guide, we'll cover the 4Cs that every QA scorecard should have:

👉 Communication

👉 Correct and complete content

👉 Compliance and security

👉 Customer connection