The Definitive Guide to Creating an Omnichannel Call Center Quality Assurance Scorecard
Submit this form for access to this 7-page guide to building your first rubric!
Creating a quality assurance scorecard is a daunting task.
What questions matter most? What type of scoring system should we use? How do we capture our company values and brand in a scorecard?
We've got your back.
In this guide, we'll cover the 4Cs that every QA scorecard should have:
👉 Correct and complete content
👉 Compliance and security
👉 Customer connection