Unlock Your Path from QA to   Performance Excellence


From Random QA to Targeted Insights


Quality assurance is evolving, and there’s an opportunity to make your processes even more impactful. While random QA has its place, moving to targeted QA allows you to focus on key business areas, driving deeper insights and greater performance improvements. This guide explores how targeted, data-driven QA can align with your strategic priorities, helping you dive into high-priority initiatives and uncover opportunities to optimize customer experience, agent performance, and operational outcomes.

Submit the form to access the guide now! 

Guide-PathtoPerformancExcellence

By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.

What You’ll Learn

  • Shift from Random to Targeted QA: Learn how to focus on the areas that matter most to your business and drive performance improvements that last.
  • Deep Dive into Business Initiatives: See how data-driven QA can help you dig deeper into key business priorities, enabling higher-impact outcomes.
  • AI-Powered Insights: Discover how AI and custom KPIs can streamline your QA process and surface actionable insights in real time.
  • Real-World Case Studies: Explore success stories from companies that have achieved dramatic results with targeted QA, such as a 40% reduction in high-touch tickets and a 10% increase in CSAT.
Group 2 (4)
Harrison hunter

Harrison Hunter, CTO & Co-Founder, MaestroQA

Harrison Hunter is the Co-Founder and CTO of MaestroQA, a leader in innovative quality assurance solutions for customer service. Since founding the company in 2013, he has been instrumental in building exceptional products and a strong company culture. Under his leadership, MaestroQA has become a profitable entity, securing $25 million to enhance the human touch in customer service. Harrison oversees the engineering and information security teams, integrating advanced technologies to improve MaestroQA’s offerings. His expertise in leveraging AI, especially large language models for customer experience, makes him a key figure for organizations aiming to enhance customer interactions through technology.

scott-ashton-updated

Scott Ashton, Implementations Manager, MaestroQA

Scott is an Implementations Manager, Sales Engineer, and Customer Experience Specialist at MaestroQA. With a deep understanding of MaestroQA’s platform, Scott excels in guiding clients to achieve their MaestroQA goals. His ability to combine technical knowledge with a client-focused strategy ensures a seamless and enjoyable experience for all customers.