From Friction to Fan:

Empowering Agents to Overcome Customer Service Challenges


In today's competitive landscape, merely resolving customer issues isn't enough. The true differentiator lies in transforming these challenges into delightful experiences that create brand advocates. Your customer service agents are at the heart of this revolution.

Join us for an insightful workshop as industry experts from MaestroQA and Evolution Coach, Danya Shults, deep dive into agent empowerment and its potential to transform your customer service approach. Learn strategies and tools to bring out the best in every agent, empowering them to communicate with confidence, minimize friction and enhance brand loyalty.

Don't miss out on this opportunity to redefine your customer service approach.

When: Available Now
Where: On-Demand




 

 

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Empower Your Customer Support Agents

  • Empowerment in Action: Training agents to recognize, react, and reshape interactions that might lead to friction.
  • Coaching for Confidence: Arm your agents with the tools and strategies to handle even the most challenging situations with grace and poise.
  • Targeted Evaluations: Evaluate agents and deliver customized coaching that brings out the best in every agent, allowing them to go beyond the script and truly connect.
  • Performance Excellence for Agents: Empower agents with performance dashboards that identify strengths and opportunities for improvement. Provide actionable feedback that drives brand loyalty.
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Danya Shults

Danya Shults – Executive Coach and Facilitator, Evolution

Danya Shults is a Partner and executive coach at Evolution. She coaches leaders who want to learn and grow so they can live and lead more meaningfully and effectively. Danya spent 15+ years building businesses, brands, teams, and communities from scratch and at scale across tech (Skillshare, Patreon) and venture capital (Spark Capital).

Dan Rorke

Dan Rorke– Customer Success Manager, MaestroQA

Dan is a Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.