From Empathy to Excellence

Unlock the Power of Human Connection for Superior CX


In today’s fast-paced CX landscape, soft skills—such as empathy, active listening, and communication—are essential for exceptional customer interactions.

This transformative workshop, led by Evolution Coach Bridgette Simmonds and experts from MaestroQA, will empower your agents to go beyond scripted responses and deliver meaningful, impactful customer experiences.

When: Available Now
Where: On-Demand




 

 

By entering your email address, you agree to receive marketing communications in accordance with our Privacy Policy.

Elevate Agent Performance

  • Empathy that Builds Trust: Equip agents to truly hear customers, fostering understanding and turning challenging moments into trust-building opportunities.
  • Mastering Active Listening: Go beyond hearing words—learn to interpret tone, intent, and emotion to resolve issues faster and more effectively.
  • Clear, Confident Communication: Help agents deliver thoughtful, authentic responses that build rapport and reduce friction.
  • Leverage Performance Dashboards for Enhanced Agent Performance: Elevate agent performance with customizable insights, AI-enhanced precision, and seamless agent coaching and development.


Frame 1-1
Bridgette

Bridgette Simmonds – Executive Coach and Facilitator, Evolution

Bridgette is a Partner at Evolution and a recognized leader in coaching and leadership development. With over 15 years of experience, she specializes in helping leaders identify gaps, create an energetic and winning mindset, and build high-performing teams that achieve sustainable results.

David Gunn

David Gunn – Senior Customer Success Manager, MaestroQA

David is a Senior Customer Success Manager for MaestroQA. He provides strategic recommendations and guidance to customers on coaching and quality best practices.