Feedback Unfiltered
Radical Candor for Transforming CX Teams
Feedback is one of the most powerful tools for team and customer experience improvement—when done right. But outdated feedback methods often leave critical blind spots unchecked, reducing trust and stalling performance.
In this workshop, Evolution Executive Coach Melissa Eisler and MaestroQA’s Maxmillian Licht will guide you through a modern approach to feedback, incorporating principles of Radical Candor to foster transparency, collaboration, and measurable quality gains.
When: Available Now
Where: On-Demand
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Drive Continuous Improvement
- Expose the Blind Spots in Your Feedback Loop: Learn how to identify the areas traditional QA and feedback methods miss—and fix them with modern strategies.
- Turn Tough Conversations Into Measurable Gains: Master the techniques to confidently handle feedback, creating action plans that align teams and improve CX quality.
- Build Trust That Drives Quality and Performance: Foster a culture of transparency and collaboration that transforms how your team delivers results.
- Leverage AI to Drive Continuous Improvement: Explore how MaestroQA’s AI Platform can help streamline QA processes, provide actionable insights, and support leaders in driving continuous improvement and performance.
Melissa Eisler – Executive Coach, Evolution
Melissa is an Executive Coach at Evolution with over 15 years of experience. Her work includes coaching executives, co-founders, and teams – and facilitating offsites, workshops, and 360 feedback. Her clients cite her as a trusted and empowering coach, strategic and creative advisor, and direct and compassionate communicator.
Maxmillian Licht – Enterprise Account Executive, MaestroQA
Beginning his career in real estate, Maxmillian Licht discovered a passion for technology innovation and enhancing customer experiences. He transitioned to SaaS, where he excelled as a Sales Development Leader at Zuora, a company specializing in order-to-cash solutions, and later as a Sales Leader at Productiv, a platform focused on software procurement and optimization. Now at MaestroQA, Max employs his extensive sales strategy and software solutions experience to drive enterprise sales initiatives, furthering MaestroQA's impact in the tech sector.