Elevate Your EQ for Exceptional CX:

Mastering Emotional Intelligence and Soft Skills in Customer Service to Thrive in the AI Era

Discover how developing your team's Emotional Intelligence (EQ) and Soft Skills can elevate performance and exceed expectations in the age of AI.

Designed for Call Center, Customer Support, Quality, and CX Leaders and Managers, our transformative workshop led by MaestroQA experts and leadership development expert Janine Davis, will equip you with cutting-edge strategies to enhance resilience and deliver outstanding customer support.

You'll also learn about innovative technologies to foster continuous improvement and meaningful interactions.

When: Available Now
Where: On-Demand

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Deliver Exceptional Customer Experiences

Break Repetitive Patterns: Understand the neuroscience behind habitual behaviors and learn techniques to interrupt them for positive change.
Harness Brain Power: Utilize your brain's natural abilities to overcome challenges and promote growth.
Develop Soft Skills: Strengthen essential soft skills that enhance team performance and customer interactions.
Leadership Transformation: Develop essential habits that support lasting and effective leadership transformation.
Technology as an Enabler: Learn how the right technology can drive continuous improvement and better decision-making.

Janine Davis – Executive Coach and Facilitator, Evolution

Janine Davis, a Managing Partner at Evolution, has 25+ years as a C-suite executive/Operator, Executive Coach, and Facilitator for venture-backed startups, high growth and high impact organizations, such as Glassdoor, Microsoft, Help Scout, Splunk, Headspace, System1, Cnote, Kona and Planned Parenthood. Her career trajectory has given her the opportunity to work with both large global organizations as well as early-stage startups, spanning multiple industries. She’s a former CIO/CTO and then spent 20 years in People Operations/Recruiting.

Maxmillian Licht– Account Executive, MaestroQA

Beginning his career in real estate, Maxmillian Licht discovered a passion for technology innovation and enhancing customer experiences. He transitioned to SaaS, where he excelled as a Sales Development Leader at Zuora, a company specializing in order-to-cash solutions, and later as a Sales Leader at Productiv, a platform focused on software procurement and optimization. Now at MaestroQA, Max employs his extensive sales strategy and software solutions experience to drive enterprise sales initiatives, furthering MaestroQA's impact in the tech sector.