Report: How to Differentiate Your Company With Directed, High-Quality Customer Service


In a time when anyone with a computer and an idea can start a business, excellent customer service is non-negotiable. Customers with endless options consistently choose companies that deliver exceptional experiences.

Support managers know this, but with countless levers they could pull to improve customer experience, they have no idea which will make the biggest impact.

We analyzed over 150,000 agent interactions, and created this comprehensive report on which agent behaviors lead to the greatest increase in Customer Satisfaction.

Inside you'll find takeaways like: 

 πŸ‘‰ The correlation between agent soft skills and CSAT by channel 

 πŸ‘‰ Which technical actions are most correlated with happy customers

 πŸ‘‰ And so much moreβœ¨πŸ¦„πŸŒŒ