Death of the QA Score

A New Era of Strategic Quality Assurance


Join us for our CEO/CX strategy chat with Vasu Prathipati, CEO and Co-Founder of MaestroQA. This discussion will delve into how QA is evolving into a mission-critical function that focuses on finding insights used for continuous improvement about your employees, processes, and customers.
When: Available Now
Where: On-Demand

 

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Key topics we'll cover:

  • Understanding the Shift: Learn why the singular QA score is becoming obsolete in today’s complex business environment.

  • Targeted QA Strategies: Discover how targeted QA approaches provide deeper insights and more accurate evaluations of agent performance.

  • Operational Excellence via Continuous Improvement: See how QA is becoming a cornerstone of business operations, driving continuous improvement and operational success.

ceo-strategy-chats
vasu

Vasu Prathipati, CEO & Co-Founder , MaestroQA

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences. A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.