Elevating CX with Six Sigma

Mastering the Art of Continuous Improvement in Customer Service

Join us for a transformative journey with Pete Pande, President of Pivotal Resources, author, and a renowned expert in Customer Experience and Continuous Improvement methodologies. In this compelling webinar, discover how integrating Six Sigma’s Continuous Improvement frameworks into your CX and customer support operations can supercharge your approach to quality and efficiency. 

Perfect for global customer support team leaders, this session is a deep dive into leveraging data-driven strategies for sustained operational excellence. Transform your support agents and call centers into a customer support powerhouse with high output, quality, and efficiency.  

When: Available Now
Where: On-Demand



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Applying Six Sigma's Continuous Improvement Frameworks in CX

This webinar will guide you through:

  • Six Sigma in Customer Experience: Learn how to apply Continuous Improvement methods to optimize team performance, reduce inefficiencies, and enhance customer satisfaction.
  • Building a Culture of Excellence: Discover strategies for embedding a mindset of proactive problem-solving and continuous improvement in your team and organizational culture.
  • Data-Driven Decision Making: Understand the importance of leveraging facts and data to drive effective decision-making in CX.
  • Continuous Skill Development: Gain insights on how continuous coaching and skill development can lead to significant performance improvements in customer support.
  • Performance Excellence Through Technology: In the final segment, explore how our innovative performance dashboard and coaching features can provide actionable insights, seamlessly connecting Six Sigma principles with technology.

Pete Pande – President & Executive Consultant, Pivotal Resources, Inc.

Pete is a recognized expert in organizational change leadership with over 35 years of consulting and author of the bestselling book The Six Sigma Way. He has led strategic planning and operational improvement efforts for clients in a wide variety of industries, including government, manufacturing, retail, consumer products, high tech, healthcare and financial services. He works closely with leaders to evaluate operational capability, establish priorities and guide initiatives to achieve strategic goals and boost performance.


Maxmillian Licht – Account Executive, MaestroQA

Beginning his career in real estate, Maxmillian Licht discovered a passion for technology innovation and enhancing customer experiences. He transitioned to SaaS, where he excelled as a Sales Development Leader at Zuora, a company specializing in order-to-cash solutions, and later as a Sales Leader at Productiv, a platform focused on software procurement and optimization. Now at MaestroQA, Max employs his extensive sales strategy and software solutions experience to drive enterprise sales initiatives, furthering MaestroQA's impact in the tech sector.