On-demand Webinar: How Etsy Empowers Agent Performance


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The Etsy CX team empowers over 500 agents with their twin programs of certifications and coaching.

Susannah and Natasha will share how Etsy runs onboarding, training, and QA—and how they deliver stellar experiences for millions of customers. 

Also in this webinar:

👉 Delivering on-brand CX across hundreds of agents

👉 Why direct, manager-led coaching sessions are a key driver of agent performance

👉 Actionable strategies to help you build the best training-quality loop