Webinar: Building Trust and Accountability in High-Performing CX Teams with WP Engine
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We spoke with Scotty Loewen and Jose Paez from WP Engine to hear how they’ve built an environment that allows managers to consistently measure every customer interaction, while helping agents to instantly apply grading insights and deliver exceptional customer experiences.
Topics covered in this webinar:
👉 How a strong knowledge base can impact your agents’ success
👉 How managers can be more accountable for grading and coaching quotas
👉 Creating a formal feedback process for CX teams that builds trust and accountability
👉 Integrating tech stack to ensure agents have accurate answers for every customer interaction