Webinar: Building Trust and Accountability in High-Performing CX Teams with WP Engine

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We spoke with Scotty Loewen and Jose Paez from WP Engine to hear how theyโ€™ve built an environment that allows managers to consistently measure every customer interaction, while helping agents to instantly apply grading insights and deliver exceptional customer experiences.

Topics covered in this webinar:

๐Ÿ‘‰ How a strong knowledge base can impact your agentsโ€™ success

๐Ÿ‘‰ How managers can be more accountable for grading and coaching quotas

๐Ÿ‘‰ Creating a formal feedback process for CX teams that builds trust and accountability

๐Ÿ‘‰ Integrating tech stack to ensure agents have accurate answers for every customer interaction