Inspired by Away's own appeasements chart, which netted a 27% increase in CSAT, we created our own Appeasements template to get you started.
Download your copy here! 👉
Appeasement charts empower agents to make decisions without the extra step of seeking managerial approval.
How to leverage QA to ensure that your new appeasement strategy is being implemented at the agent level.
We've included 2 additional CX resources you can rely on to optimize your CX processes!