Downloadable Template: Getting Started with CX Appeasements

Inspired by Away's own appeasements chart, which netted a 27% increase in CSAT, we created our own Appeasements template to get you started.

 

Download your copy here! 👉

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Also in this template:

CX Managers, Rejoice 🎉

Appeasement charts empower agents to make decisions without the extra step of seeking managerial approval.

Appeasements and QA 🤝

How to leverage QA to ensure that your new appeasement strategy is being implemented at the agent level.

More CX resources 📚

We've included 2 additional CX resources you can rely on to optimize your CX processes!

Get The Template