Downloadable Template: Getting Started with CX Appeasements

Inspired by Away's own appeasements chart, which netted a 27% increase in CSAT, we created our own Appeasements template to get you started.


Download your copy here! 👉

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Also in this template:

CX Managers, Rejoice 🎉

Appeasement charts empower agents to make decisions without the extra step of seeking managerial approval.

Appeasements and QA

How to leverage QA to ensure that your new appeasement strategy is being implemented at the agent level.

More CX resources 📚

We've included 2 additional CX resources you can rely on to optimize your CX processes!

Get The Template