Navigating Legal Risks When Using AI in Call Centers

Protect Your QA, CX, and Customer Support Teams from Lawsuit Threats, Bias, and Compliance Issues

Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape.

When: Available Now
Where: On-Demand

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Key Topics We'll Cover:

The Current Legal Landscape - Explore the evolving regulations surrounding AI in HR, particularly regarding performance evaluations and recruitment.
AI Bias and Compliance - Understand how AI can perpetuate biases and what steps organizations must take to remain compliant with anti-discrimination laws.
Mitigating Legal Risks - Learn strategies to reduce unintended legal consequences of AI-driven performance evaluations, with real-world examples of missteps and lessons learned.
Balancing Efficiency and Fairness - Discover the importance of combining AI's efficiency with ethical treatment of employees and the critical role of human oversight.
Future Legal Developments - Stay ahead of emerging legal trends in AI and HR, including wrongful termination and bias-related lawsuits.
Employee Monitoring and Privacy - Examine the legal implications of AI in monitoring employee communications and the importance of data privacy compliance.

Stacey Chiu, Senior Associate, Labor & Employment, Michelman & Robinson

Stacey Chiu is a Senior Associate at Michelman & Robinson's Los Angeles office, where she is a key member of the Labor & Employment Practice Group. With a focus on representing employers in complex litigation involving discrimination, harassment, retaliation, and wrongful termination claims, Stacey brings extensive expertise in defending class actions related to service charges, tipping, and employee uniform issues. Her background in tech startups in the Bay Area equips her to navigate the unique challenges faced by clients in the gaming, e-sports, and technology sectors, while her work with behavioral healthcare providers underscores her commitment to addressing labor and employment matters in healthcare. A dedicated advocate for reducing communal inequalities, Stacey has a history of involvement in sustainable development programs in Honduras. An accomplished writer, she served as the Senior Articles Editor of the Hastings Law Journal and was a Teaching Assistant in the Moot Court and Legal Writing & Research Department during her time in law school.

Vasu Prathipati, CEO & Co-Founder , MaestroQA

Vasu is the accomplished CEO and Co-Founder of MaestroQA, a company that has transformed the customer support landscape through data, analytics, and automated workflows. He has assisted hundreds of top-tier brands to revamp their CX strategies, delivering tangible results and exceptional customer experiences. A renowned thought leader and speaker, Vasu is a leading authority on modernizing customer service to enhance business impact, including QA, training, and agent performance. With a commitment to excellence and a focus on delivering tangible results, Vasu and his team at MaestroQA are dedicated to transforming customer service into a strategic partner for driving brand growth and improving CX.