Why Great Agent Experiences Are the Key to Unlocking Stellar CX

Join us live on September 29th, 1PM ET/10AM PT.

It’s hard to deliver amazing customer experiences when agents feel disengaged, unmotivated, and underappreciated.

Top-performing brands have long recognized that the agent experience (AKA: AX) is just as important as the customer experience. 

In this webinar, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

Save your seat here!

Speakers:

michelle lam headshot
leah headshot

Also in this webinar:

Raising Your Coaching Game

We provide a 5-point checklist from other expert coaches to improve your next coaching session.

Recognizing Your Agents 📣

4 remote-friendly ways to recognize and reward top performing agents.

Empowering Agents with Performance Data 🙌

How to keep agents engaged by giving them the ownership over their performance and promotion paths.

Great Agent Experiences Are the Key to Unlocking Stellar CX

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Top-performing brands have long recognized that the agent experience (AKA: AX) is just as important as the customer experience. 

In this webinar, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

 

 

 

   

Save your seat here!